Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a boring process. We want you to feel confident in your leverage. This is why we are more than felicitous to assist you with finding the correct choice. If it ’ s not the right meet, we ’ ll help you get there .
You can return most items for a store credit within 30 days of pitch. Unless noted below, outbound transportation charges are non-refundable and you will be creditworthy for all hark back ship costs.
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headroom merchandise and any items marked “ Final Sale ” can not be returned. early nonreturnable merchandise includes clearance items, personalized items, bundled items at deduction rates ( e.g. “ 4 for $ 20 ” ; unless the entire bundle is returned ), items marked nonreturnable at the check or within the intersection description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take caution of it and work with you to find the best solution as foster described below .
To begin the return/exchange summons, please reach out to our customer servicing team for aid. Our Customer service representatives are available by emailing patronize @ franklinmint.com
You can return most items for memory credit cashable on franklinmint.com within 30 days of manner of speaking. The be will apply :
- only outbound embark charges for damaged orders will be reimbursed. All other transport charges are non-refundable and will automatically be deducted from the refund credit sum.
- headroom merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new circumstance due to damage or misuse by the customer.
- Each returned token must be in its original condition and box to be accepted.
- We are not apt for any render packages that may become lost or stolen in transit. Please keep proof of postage and/or render tracking count when shipping second returns.
- After we have processed your return, reimbursement is by and large issued within 5-7 business days .
Defective Product and Returns due to Our Error
If there are mistakes with your regulate, or items arrive defective/damaged at the clock time of receipt, we ’ ll make it properly by sending you surrogate parts or accessories, replacing the item or issuing you a refund. In such an event, there is no fall ship charges .
We strive to have all orders picked, packed, and shipped american samoa cursorily as potential because we know you ca n’t wait to receive it ! With that in beware, once your order is placed, we are not able to cancel your order. Please see the come back policy for extra information if a tax return is still needed .